Consumer Experience Director

Consumer Experience Director


On behalf of our client, we are searching for the very best Consumer Experience Director.

The company is experiencing an enormous interest from chains all over the world, as the need for efficient, digital communication channels for customers is huge. Since the establishment only a few years ago, the company has documented their competencies, making their growth-potential even greater. With the growth-potential and their ambition to create a global software company within the retail space, the company is looking to expand their product portfolio.

We are now searching for a Consumer Experience Director to foster the next generation of the company´s product portfolio and play a key part in the company’s growth plans and further development of world class software solutions.

As Customer Experience Director, you will ensure that your team is well-established and have a clear vision of further developing the company´s portfolio together with commercial and technical colleagues across the company to deliver the best possible solution. Furthermore, you are expected to lead, coach and motivate your team and ensure, that they are engaged in their work and passionated by the company´s products and services so that this spirit comes across when working with customers.

You will ensure that each aspect in the business contributes towards a positive engagement between the brand and the consumer. And within the area of digital ecosystems and loyalty platforms – on channels like podcasts, webinars etc. you will secure that the company becomes the knowledge lead.

 We expect you to have 10 years of relevant work experience within relevant field of UX/UI, user experience – digital or similar. You have experience in engaging customers on newest trends through SoMe channels.

Experience from retail is not a prerequisite.

Would you like to know more?

The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. Send us your CV and we will get in touch with you. If you have any questions call or write Senior Research Consultant Joan Hemmingsen: (+45) 70 20 12 75. Candidates are assessed on a continuous basis, which is why we encourage you to send your CV as soon as possible.

Deadline for application: As soon as possible
Workplace: Denmark
Reference: 2107.409