Customer Service Advisor

Customer Service Advisor


Do you love exceeding customers’ expectations? Do you speak Norwegian fluently? And do you want to be part of a strong team at a dynamic workplace? Then this might be the perfect opportunity for you!

This is an opportunity to become part of a world leading company within medical technology. Smith+Nephew has more than 160 years of history delivering MedTech products of high quality to hospitals all over the world. They now offer an exciting role as Customer Service Advisor – Norway, to join their Customer Service team supporting the Nordic Region from the new office in Ørestaden, Copenhagen.

You will become part of a Nordic fast paced environment and a culture where people care about each other, the customers and their patients and about the communities where they live and work. At Smith+Nephew every individual can fulfil their potential and be proud ambassadors for Smith+Nephew.

Exciting workplace with Nordic and international interaction

For the role as Customer Service Advisor, we are looking for the very best customer service talent to provide an effective and professional service. As Customer Service Advisor, you will be providing support on their market-leading products used for Orthopaedics, Advanced Wound Management, Sports Medicine and Trauma. You will exceed the customers’ expectations, by taking ownership of the requests and answering specific product queries, ensuring that responses are provided in full and in line with targets.

  • Processing of orders in SAP with absolute accuracy
  • Management of orders ensuring follow up on deliveries and work to improve delivery times when items are on back order
  • Processing complaints and returns, raising credits where appropriate
  • Reporting on financial and operational performance
  • SAP master data maintenance queries
  • Take an active part in assuring alignment on best practices and processes within the Nordic Customer Service Team

About you

We believe that you come from an international company and have a strong interest in the MedTech business, but it is not a must that you have past experience from this industry. To become successful in the role the following traits and experiences would be beneficiary:

  • Have full professional proficiency in Norwegian and English
  • Have excellent professional communication skills
  • 3+ years customer service experience
  • Enjoys a fast-paced environment and a variety of different tasks
  • Ability to handle complex tasks and easily summarize to customers
  • Excellent problem-solving skills
  • Proactive

Apply now

The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group A/S. If you want to learn more about this position before submitting your application, please do not hesitate to contact at Research Consultant Rebecca Saks +45 70 20 12 75. Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.

About Smith+Nephew

Smith+Nephew is a global medical technology business dedicated to helping improve people’s lives. They have leadership positions in Orthopedic Reconstruction, Advanced Wound Management, Sports Medicine, and Trauma. They have a global presence with 17,500 employees in more than 100 countries and revenue in excess of $5,1 billion. Visit to learn more.

Deadline for application: As soon as possible
Workplace: Ørestad, Copenhagen
Reference: 2218.491
Company: Smith+Nephew