Customer Service Manager
Our client has created this new position as Customer Service Manager for a team of 5 dedicated specialists covering Northern Europe (the Nordic countries and the Baltics).
As the new Customer Service Manager, you will be part of the regional management team and report to the General Manager. Our client has a strong brand and employs more than 400 people throughout the North European region.
Sales driven Customer Service
In this new role you will have the overall responsibility for managing the Customer Service Team and ensure that the highest level of Customer Care activities are delivered to B2B customers in the region.
In close cooperation with internal stakeholders and the General Manager you will focus the team’s activities to achieving the sales targets within the Northern region. Thereby, the Customer Service function must be sales driven and should be an important business partner for sales. Furthermore, you are going to develop and implement standard practices and processes within the Customer Service function and facilitate the sharing of best practices within the customer service function.
Your main tasks as Customer Service Manager will concern orderbook management. Maintaining business through trouble shooting, handling logistics, master data management, contract orders etc. Furthermore, you will be building business by driving repeat business including weekly campaigns, onboarding of customers to the PartnerSite etc. Finally, you will also have a day-to-day responsibility of managing the performance of the team, maintaining employee motivation, developing competencies within the team. You must expect 50% of your time distribution to be operational, enabling you to manage the above-mentioned tasks.
The position is based in Copenhagen, and you can expect 15-20 days of travelling per year.
Customer Service experience and ability to
We are looking for an experienced Customer Service profile, who have previous team lead experience. You have experience within wholesale and knowledge of the challenges in B2B sales. Thus, you possess a good understanding of logistics, master data and back-office systems (CRM/ERP systems). You are fluent in English and experience from working with the Nordic countries would be considered as an advantage.
As a person you are dedicated to deliver the best solution for the customers. You are good at problem solving and making the decisions necessary to reach your targets. Furthermore, you are good at supporting and guiding your team by having attention to detail and being proactive. We anticipate you being able to contribute in the management team with your competencies within the function, however also by your engagement and dedicating to meet the highest standards.
We are offering an exciting opportunity in an interesting global company with the possibility of shaping your own role. As part of the North European management team, you will play an important role in the company and have a key responsibility in the daily business.
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Recruitment Consultant Maria Faber on +45 40 32 56 28. Please submit your CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.
About our client
Our client is a world leader within its industry. It is a global FMCG company employing more than 20.000 people worldwide. This position is within the North European sales division of the company. Sales channels are both own retail stores and wholesales.
Deadline for application: As soon as possible