Manager for Global Technical Support

Xellia Pharmaceuticals

Become part of a company on an exciting growth journey with interesting and ambitious products in the pipeline that help conquer serious and often life-threatening infections!

Do you want to lead a multicultural team in a global pharmaceutical company?
Are you an ambitious, positive, and people-oriented talent who strives for a management career in Pharma? – Then this might be your opening!

As a GTS Manager you will be a part of the International Business Support Operations department, which is responsible for providing technical support to all Xellia’s customers (B2B) around the world.

You will lead a team of five highly engaged pharmacists and engineers situated in Copenhagen, Hungary, China and Croatia who represent the single point of contact for their assigned customers for all technical matters (product quality, manufacturing process, compliance, etc.) related to Xellia’s products (both API and finished products). The team drives relevant customer operational activities and tasks internally with key stakeholders and support customer-driven projects. The team also works very closely to Commerical team in Sales related projects.

Support the pillars of the company strategy and have a direct impact on how the company performs
With your knowledge and experience, you will contribute to the development and execution of the overall business unit strategy i.e. representing the customers’ needs and ensuring that customers are well represented by the GTS team in Xellia’s internal projects.

Facilitate stakeholder cooperation and bring awareness to the work of the GTS team
As GTS Manager you will make sure that the team collaborates closely with the regional sales team, as well as key internal stakeholders such as Regulatory Affairs, Quality, R&D, Launch, Customer Service, etc. You will ensure that proper KPIs and development plans are in place and in line with Xellia’s goals and strategies, while also having a focus on internal collaboration, knowledge sharing and training in the GTS team. You will make sure the team ensures timely and appropriate support to customers’ technical inquires and the continual optimisation and development of internal processes and systems, to support the team performance.

Dynamic manager with a high level of understanding of pharmaceutical processes
If you strive to lead and have an academic degree within Pharmacy, Chemical Engineering, Medicinal Chemistry, Biotechnology or similar, combined with experience of cGMP requirements and regulations, then you might be the one we are looking for. You will also need a good understanding of manufacturing processes of fermentation-based APIs and/or aseptic injectable manufacturing.

Interested – why wait? – send us your CV today!
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Senior Consultant, Birgitte Storberg Høite: +45 22 34 73 55 or Research Consultant, Kristian Aagerup on tel.: +45 29 16 96 36. Please submit your CV as soon as possible. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.

About Xellia Pharmaceuticals
Xellia Pharmaceuticals is owned by Novo Holding A/S and is a specialty pharmaceutical company leading in the development, manufacture and supply of anti-infective treatments. Headquartered in Copenhagen, Denmark, Xellia has global facilities in Europe, North America, and Asia, currently employing over 1700 people. With over 100 years of industry experience in developing last resort treatments for infectious diseases, Xellia is focused on the supply of products which not only save lives, but also improve and enhance patients’ quality of life. Together with us, you can help lead the fight against bacterial infections.
Read more about Xellia Pharmaceuticals here.

Deadline for application: As soon as possible
Workplace: Copenhagen
Reference: 2009.234
Company: Xellia Pharmaceuticals