Customer Service & Office Support Manager

Siemens Financial Services (SFS)

About Siemens Financial Services (SFS)

We at SFS provide business-to-business financial solutions. Our outstanding combination of financial expertise, risk competence and industry know-how enable us to build tailored innovative financial solutions. With these, we facilitate growth, create value, improve competitiveness, and help customers access new technologies.

About Nordic Operations

Our vision is to be the preferred choice in the market by together transforming the future of Operations. Our Customer Service and Office Support teams are at the heart of this transformation, blending advanced CORE Systems, AI Agents, and the expertise of our people to fulfil our mission of enable growth and build enduring relationships by providing exceptional service for customers and stakeholders.

About the Role

We are looking for a transformational and forward-thinking Customer Service & Office Support Manager to lead our Finnish teams through an exciting phase of digitalization and change. This role is ideal for someone who combines a developmental mindset with a strong interest in technology, data, and process improvement, and who is motivated to grow into a strong people leader. You will play a key role in shaping how customer service evolves in the age of AI and automation, while ensuring smooth daily operations and supporting a skilled and experienced team.

Main Responsibilities

• Lead and develop Customer Service and Office Support with a focus on future ways of working, digitalization, and continuous improvement
• Ensure stable and high-quality daily operations, while gradually driving transformation and new ways of working
• Use data and insights to identify improvement areas, optimize processes, and enhance customer experience
• Drive initiatives related to automation, AI, and self-service solutions, improving efficiency and scalability
• Coach and support team members, building engagement and helping them adapt to change and new tools
• Act as a change driver, clearly communicating the “why” behind transformation and bringing the team along the journey
• Collaborate with stakeholders locally and across the Nordics, contributing to shared development initiatives
• Provide analysis and insights for Operational Review meetings
• Participate as a member of the Nordic Operations Manager Team (NOMT-forum)

What We Expect from You

• A strong interest in development, digitalization, and data-driven decision-making
• Curiosity towards AI, automation, and new technologies, and the ability to turn ideas into practical improvements
• A structured and analytical mindset, with the ability to improve processes and ways of working
  You have previous experience in leading a team, for example as a team lead, and are ready to take the next step in your leadership journey.
• The ability to build trust and engage people, especially in times of change
• A collaborative and humble approach, combined with a drive to challenge the status quo
• Some experience in leadership, project management, or informal leadership is beneficial—but your potential and mindset matter most
• Customer-centric thinking and a desire to improve both efficiency and customer experience
• Academic degree in a relevant field (or equivalent experience)
• Fluency in English and Finnish, both written and spoken
• Experience from or understanding of the financial industry is considered an advantage

What We Offer

• A unique opportunity to drive transformation in a function highly impacted by AI and digitalization
• A role with real impact, where you can shape the future of Customer Service and Office Support
• The chance to grow into a strong leadership role within a Nordic organization
• A supportive and trust-based culture, where development and new ideas are encouraged
• A skilled and experienced team of approximately 10 colleagues
• Collaboration with Nordic stakeholders and inclusion in the Nordic Operations leadership community

How to Apply

Please submit your CV and application together with your salary request through the ’Apply for position’ button below, detailing your relevant experience and motivation for the role.

For further information, contact Compass HR Group’s consultants:

• Nina Laszlo-Bäckström, tel. +358 50 595 6041 or nina.laszlo-backstrom@compasshrg.fi
• Sanna-Maija Korhonen, tel. +358 50 543 5621 or sanna-maija.korhonen@compasshrg.fi

The application period remains open until 8 March 2026. However, applications will be reviewed on a rolling basis beginning immediately, so early submission is strongly encouraged.

Compass Human Resources Group has existed since 1982. Today, we are an international organisation with offices in Finland, Sweden, Norway, Denmark, and the UK. We are specialized in Executive Search and Recruitment.