Senior Customer Service Representative
Compass Human Resources Group A/S
Are you an experienced customer service professional with a strong operational mindset and the ability to take ownership across order processing and logistics? This is an opportunity to step into a senior role within a newly established Customer Service and Warehouse team in an international MedTech organisation.
Driving Service Excellence and Operational Continuity
As Senior Customer Service Representative, you will play a key role in ensuring efficient day-to-day customer service, order processing, and logistics coordination across the UK and Ireland. The role combines hands-on responsibility with an increased level of oversight and coordination, supporting both customers and internal stakeholders in a regulated, quality-driven environment.
In addition to managing end-to-end order flows and customer interactions, you will contribute to the stability and continuity of operations by supporting coordination across the team and providing operational cover during periods of management absence.
Key Responsibilities
- Provide high-quality customer service via telephone and email, acting as an experienced point of contact
- Manage the end-to-end order process, including order capture, processing, dispatch coordination, and customer collections
- Capture and process orders via email, GHX, and customer procurement platforms
- Manage all order-related processes within the ERP system (D365)
- Manage and coordinate third-party logistics (3PL) providers
- Manage outstanding invoices and accounts receivable, including follow-up
- Carry out invoicing activities, including daily posting and back-order reporting
- Support stock control activities, including inbound stock receipt, shelf rotation, monthly stock checks, and stock reconciliation
- Order packing materials and logistics-related peripherals as required
- Report customer complaints and returns in accordance with SOPs and ensure timely follow-up
- Provide operational cover for the Operations Manager during periods of absence, ensuring continuity of daily operations
Occasional out‑of‑hours work may be required to support urgent customer orders, including on‑site pick‑and‑pack activities. Any such work will be subject to additional compensation.
Your Background and Profile
You bring solid experience from a senior customer service, order processing, or logistics role, ideally within a regulated or quality-focused environment. You are confident working with complex order flows, financial follow-up, and external logistics partners, and you are comfortable taking responsibility and acting as a stabilising point in daily operations.
You are structured, detail-oriented, and communicative, with the ability to balance hands-on tasks and coordination responsibilities. Experience with ERP/WMS systems (preferably Microsoft Dynamics D365) and third-party logistics management is an advantage. Fluency in English, spoken and written, is required.
Why Join This Opportunity?
You will join a newly established team of five colleagues based at a new office location, offering close collaboration and the chance to help shape well-functioning customer service and logistics operations. The role provides broad operational exposure and a clear senior mandate, supported by structured onboarding and individual training. A competitive employment package is offered, including pension, performance-related pay, free parking, and good transport connections.
Apply now!
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position, please do not hesitate to contact Senior Research Consultant, Rebecca Saks at +45 70 20 12 75. Please submit your CV as soon as possible, if you are interested. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.
Deadline for application: As soon as possible
Workplace: Southwest of London
Reference: 2618.080
Company: Anonymous
