Customer Service Representative
Compass Human Resources Group A/S
Are you motivated by delivering high-quality customer service while working closely with logistics and warehouse operations in a regulated environment? This is an opportunity to join a newly established Customer Service and Warehouse team within an international MedTech organisation supporting critical healthcare solutions.
Supporting Customers Through Efficient Order Processing
As Customer Service Representative, you will be a key member of a customer-facing team responsible for ensuring accurate order handling, smooth logistics coordination, and a high level of service to customers across the UK and Ireland. The role combines daily customer interaction with structured order processing, system-based administration, and close collaboration with internal teams and external logistics partners.
You will play an important role in maintaining clear communication between Sales, Customer Service, and warehouse operations while ensuring compliance with quality and GDP requirements.
Key Responsibilities
- Provide professional and responsive customer service via telephone and email
- Manage the end-to-end order process, from order capture to dispatch coordination and customer collections
- Capture and process orders via email, GHX, and customer procurement platforms
- Manage all order-related activities within the ERP system (D365)
- Coordinate with third-party logistics (3PL) providers to support timely and accurate order fulfilment
- Carry out invoicing activities, including daily posting and back-order reporting
- Support stock control activities, including inbound stock receipt, shelf rotation, monthly stock checks, and stock reconciliation
- Order packing materials and logistics-related peripherals as required
- Report customer complaints and returns in accordance with SOPs and ensure timely follow-up
Occasional out of hours work may be required to support urgent customer orders, including on site pick and pack activities. Any such work will be subject to additional compensation.
Your Background and Profile
You have experience from customer service, order processing, logistics, or a related operational role, preferably within a regulated or quality-driven environment. You are structured, detail-oriented, and comfortable working with systems and defined processes. You communicate clearly, work well as part of a team, and are motivated by delivering reliable service to customers.
Experience with ERP or WMS systems (preferably Microsoft Dynamics D365), third-party logistics coordination, and order administration is considered an advantage. Fluency in English, spoken and written, is required.
Why Join This Opportunity?
You will join a newly established team of five employees based at a new office location, offering close collaboration and the opportunity to contribute to building strong day-to-day operations. The role provides broad exposure across customer service, logistics, warehousing, supported by structured onboarding and individual training. A competitive employment package is offered, including pension, performance-related pay, free parking, and good transport connections.
Apply now!
The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position, please do not hesitate to contact Senior Research Consultant, Rebecca Saks at +45 70 20 12 75. Please submit your CV as soon as possible, if you are interested. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.
Deadline for application: As soon as possible.
Workplace: Southwest of London
Reference: 2618081
Company: Anonymous
